Location: Central London
Hours: 42 hours per week, 4 on 4 off, days and nights
Pay: £29.71 per hour
Incident Manager – Overview
At Wilson James, we take immense pride in delivering top‑notch services to our clients. We are actively searching for a highly skilled and experienced Incident Manager to join our dedicated team. This role involves the effective, day‑to‑day response to and management of safety and security incidents that may pose a risk to the employees of our client, one of the world’s biggest tech companies based in King’s Cross, or have the potential to negatively impact its day‑to‑day (business as usual) operation, its business interest and/or its reputation.
This person will also be responsible for the overall operation and client experience provided by the country security operations centre. The position will provide a 24/7 Bronze (operational) cover within the security operation centre’s incident management structure, referred to as “Gold‑Silver‑Bronze (Strategic‑Tactical‑Operational) Command.”
Responsibilities
- Provide expert guidance and oversight on operational resilience policies and procedures, ensuring alignment with the client’s resilience framework and best practice standards.
- Capture lessons learned from table‑top exercises, make clear recommendations, and drive the implementation of agreed actions.
- Communicate critical information effectively to risk owners and key stakeholders.
- Advise management on all security matters, including reviewing and enhancing security policies and procedures.
- Maintain a strong understanding of the client’s core business activities to ensure the Security Operations Centre delivers the most effective security solutions and services.
- Lead and manage security personnel during incident response, ensuring professionalism, effectiveness, and continuous development of the team.
What We Are Looking For (Qualifications)
- Experience in successfully operating as part of and/or supervising/managing a team in a UK Emergency Services control‑room environment.
- Experience in managing incidents with multi‑agency involvement.
- Deliver excellent customer service.
- Business process mapping and risk assessment.
- Hands‑on experience in incident and crisis management.
- Understanding of risk and information security control frameworks.
- SIA Licence.
Benefits
- Annual leave entitlement of 5.6 weeks.
- Lifestyle benefits – mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships and in‑house training courses.
- Health and well‑being – life assurance scheme, access to mental health support specialists.
- Access to an online GP for you and your dependants.
- Financial support.
- Discounts on hundreds of retail sites.
- Cycle to work scheme.
Equal Opportunity
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis.
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