Shift Pattern: 4 on / 4 off, 12-hour rota
About the Role
The POC Engineer plays a critical role in ensuring the reliability and performance of the APFN network. You will be responsible for proactively monitoring network infrastructure, responding to incidents, and working collaboratively with internal teams to resolve issues efficiently and minimise service impact.
This role suits someone with strong technical expertise, a calm and methodical approach under pressure, and a passion for delivering high‑quality network services in a fast‑moving telecoms environment.
About AllPoints Fibre Networks
AllPoints Fibre Networks (APFN) is a leading UK full fibre network wholesaler, simplifying access to high‑speed connectivity nationwide.
Through our powerful, API‑driven platform aquila, we bring together major wholesale networks such as Openreach, BT Wholesale, and CityFibre, enabling service providers to scale quickly with automation, transparency, and control.
We are customer‑first, future‑focused, and committed to building reliable infrastructure that supports the UK’s digital growth.
Key Responsibilities
Continuously monitor APFN network infrastructure, including switches, routers, servers, and supporting systems
Identify, investigate, and respond to network incidents, outages, and performance degradation
Diagnose issues, determine root cause, and implement effective corrective actions
Log and manage incidents via ServiceNow (SNOW), ensuring accurate records and timely updates
Maintain up‑to‑date network documentation, diagrams, and logs
Carry out routine maintenance such as firmware upgrades, patching, and hardware replacement
Collaborate with network engineers, system administrators, and other internal teams on complex issues
Analyse network performance data and contribute to ongoing optimisation and capacity planning
Support network security by following established policies and responding to security incidents
Use network monitoring and management tools (e.g. SNMP, NMS) to track and improve performance
Work on a 4 on / 4 off shift basis, including 12‑hour shifts
Skills and Experience
Essential
Strong analytical and problem‑solving skills
Ability to work effectively in high‑pressure, incident‑driven environments
Clear and confident communication skills
Experience using network monitoring and management tools
Solid understanding of network technologies and protocols including:
TCP/IP
BGP
OSPF
VLANs
MPLS
Desirable
Experience working with multi‑vendor environments (Juniper, Cisco, Nokia)
Background in telecoms or service provider networks
What We Offer
At AllPoints Fibre Networks, we’re committed to supporting your wellbeing, growth, and financial security.
Our benefits include:
30 days annual leave (pro rata) plus bank holidays
Private medical insurance and dental cover
Income protection and group life insurance
Health plan covering everyday expenses such as eye care
Access to wellbeing initiatives — including massage allowance
Enhanced sickness and parental leave policies
Employer contributory pension scheme
Cashback and voucher schemes to support everyday living costs
Diversity, Equity & Inclusion
We are proud to be building an inclusive workplace where everyone feels supported and valued. Our commitment includes:
Fair pay and equal opportunities for all
Support for underrepresented groups through initiatives such as our Women in Telecoms Network
Apprenticeships, mentoring, and early‑career development programmes
Mandatory Equality, Diversity & Inclusion training for all employees
A culture where every voice is listened to and respected
We welcome applications from all backgrounds. If you’re enthusiastic about this role but don’t meet every requirement, we encourage you to apply.
Next Steps
If this role aligns with your skills and interests, we look forward to receiving your application.
Our Talent Acquisition team will contact shortlisted candidates to arrange an initial discussion, followed by interviews with the hiring team.
If you require any reasonable adjustments during the recruitment process, please let us know — we are happy to accommodate individual needs.
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