Job reference 332726
System Development Manager – Edinburgh/Hybrid
Salary: £45,944 with 25 days annual leave plus bank holidays, and a company pension scheme with highly competitive contribution rates.
Permanent, Full time.
Royal Mail Edinburgh. The first 12 weeks will be at Royal Mail Edinburgh, then a hybrid arrangement of 3 days in office.
About the Role
We’re seeking an experienced System Development Manager to lead the development, administration, and continuous improvement of our Epicor, PlanetPress, and wider system landscape. In this critical leadership role, you will drive performance, manage complex change, and support a high‑performing development team.
Responsibilities
- Act as key link between Epicor and service management teams, ensuring KPIs are met.
- Manage incidents across platforms and ensure prompt resolution.
- Oversee daily administration tasks across Epicor and other associated systems.
- Lead change development and test processes, acting as second‑line support.
- Manage monthly release cycles and attend CAB where required.
- Coordinate annual Epicor upgrade processes.
- Manage EDI onboarding and partner testing.
- Monitor key system interfaces and performance, escalating issues.
- Assess change requests and determine system design approaches.
- Maintain system documentation (ICDs, test cases, process maps, etc.).
- Ensure GDPR and data protection compliance.
- Manage reporting development and maintenance.
- Drive ongoing process improvements and efficiency savings.
- Manage a team of 3 including a developer, software tester, and systems analyst.
About You
- Excellent written and verbal communication.
- Strong programming skills (C#, JavaScript, VBA, SQL) preferred.
- Experience with data analytics.
- ISTQB testing qualification or equivalent strongly preferred.
- ITIL qualification or equivalent strongly preferred.
- Ability to perform detailed analytics and manage complex queries.
- Skilled in stakeholder management with senior leaders.
Benefits
- Family‑friendly support – enhanced maternity pay, paternity leave, adoption leave and shared parental leave.
- Over 800 discounts and offers on groceries, holidays, and household bills.
- Supportive and generous company sick pay.
- 24/7 access to wellbeing services and tools for you and your family. Free, for all.
Royal Mail Group is committed to inclusion and represents diverse communities. We welcome applications from all individuals and encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require adjustments to support you during the hiring process, discuss these with your recruiter when contacted.
Closing Date: 6th April 2026. This advert may close early if the appropriate number of applications has been reached.
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