Field Engineer - Printer Technician
Role Purpose
We are seeking a skilled Field Engineer (Printer Technician) to maintain, repair, and provide technical support for managed print equipment across our client sites. You will ensure all devices are serviced to technical standards and manufacturer specifications, while adhering to all company and client working practices – including strict health and safety requirements.
Security clearance, or a willingness to undergo clearance checks, is required for this role.
Key Responsibilities
- Attend client sites to resolve technical issues as directed by call control, meeting targeted response and resolution times.
- Accurately maintain technical records using PDA and service support tools; communicate effectively with call control throughout each job.
- Organise and maintain a suitable vehicle or on‑site spare parts kit to minimise Return to Fit (RTF) visits.
- Ensure all tools, technical manuals, and equipment (including bulletins) are complete, up to date, and in a safe working condition.
- Maintain and manage SharePoint cloud‑based documents via regular laptop synchronisation.
- Where applicable, ensure the company vehicle is clean, presentable, and maintained according to procedures.
- Keep accurate records of work‑related expenses and submit claims with receipts on time.
- Attend technical training courses, seminars, and online modules to maintain product knowledge and technical competency.
- Collaborate with internal departments to maintain high service standards.
- Escalate technical observations through the appropriate technical channels to support swift resolution of customer or equipment issues.
- Deliver basic end‑user training and support when required.
Skills & Experience
- Proven experience repairing and maintaining colour and mono MFP devices, including low, mid, and high‑volume systems.
- Strong connectivity skills (e.g., installing print drivers, basic networked printer setup).
- High‑level diagnostic and fault‑finding capability.
- Full UK Driving Licence.
- Ability to work under pressure and meet tight customer deadlines.
- Willingness to follow all client site processes and procedures.
- Analytical, methodical approach to resolving technical challenges.
- Strong verbal and written communication skills.
- Excellent interpersonal skills and the ability to engage with a wide range of stakeholders.
- Positive "Can Do" attitude with a commitment to outstanding customer service.
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