Explore is a global adventure travel specialist offering over 350 thoughtfully designed trips in 100 countries, ranging from cultural tours to polar expeditions. As a Certified B Corp, we are dedicated to responsible and sustainable travel, contributing to the Explore Foundation to support local communities and destinations. Our small group sizes, expert tour leaders, and local guides provide authentic experiences and unique cultural immersion. We are committed to creating transformative travel experiences while ensuring we leave a positive impact on the world. Responsible travel is at the heart of everything we do.
Role Description
This is a full-time on-site role for a Customer Experience Consultant based in Farnborough. The Customer Experience Consultant will engage with customers to ensure exceptional service standards are consistently met.
- Responding to customer inquiries
- Providing personalized travel advice
- Resolving issues efficiently
- Maintaining strong client relationships
- Communicating effectively across various channels to enhance customer satisfaction and contribute to the delivery of memorable travel experiences
Qualifications
- Strong skills in Customer Satisfaction and a commitment to delivering excellent service experiences
- Experience handling Customer Contact and providing exceptional Customer Support
- Competency in Client Counseling and offering personalized recommendations
- Excellent Communication skills, both written and verbal
- Ability to work collaboratively and adapt to customer needs
- Passion for travel and knowledge of global destinations is an advantage
- Prior experience in the travel or tourism industry is a plus
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