Senior Customer Service Coordinator East Midlands Gateway
Hybrid role – 4 days in the office, 1 day from home, with a weekend rota for order processing.
We’re looking for a Senior Customer Service Coordinator to join us at KP Snacks. If you’re ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you – this could be your next big move.
About the role
This role is responsible for delivering great service every day by leading a small customer service sub‑team within a fast‑paced supply chain environment. You’ll oversee order receipt, processing and invoicing, making sure orders move smoothly into third‑party warehousing and transport planning teams, as well as direct dispatch operations at manufacturing sites.
You’ll combine people leadership with hands‑on operational expertise, using an enterprise resource planning system to ensure orders are accurate, priorities are followed and timelines are met. Working closely with internal supply chain teams, external logistics partners and customers, you’ll focus on service excellence, continuous improvement and developing an engaged, capable team.
What’s in it for you?
- Competitive annual salary, plus an annual bonus scheme, with a strong track record of overachievement
- Comprehensive healthcare support – including Medicash Health Cash Plan or Private Healthcare, Digital GP, Best Doctors second‑opinion service and specialist cancer care
- KP Pension Plan – contribution matching up to 7% of your salary
- 25 days holiday, plus the option to buy more
- KP4ME – our online platform for benefits, discounts, wellbeing tools and more
What will you be doing?
Leading day‑to‑day customer service operations Managing a sub‑team and customer service processes to ensure accurate order processing and timely release to warehousing, transport and dispatch functions
Owning order management and system execution Using an enterprise resource planning system to manage orders and invoicing, ensuring business priorities and planning decisions are accurately reflected
Working closely with logistics partners and manufacturing sites Maintaining effective communication to support inventory availability, smooth order flow and delivery of service targets
Driving continuous improvement Identifying root cause service issues, implementing solutions and improving efficiency, accuracy, standardisation and automation across customer service processes
Developing and supporting your team Leading engagement, performance management, recruitment, training, holiday cover and Personal Development Plans
We’re committed to inclusion
We’re building a workplace where everyone belongs. If you don’t tick every box, we’d still love to hear from you – your unique perspective could be just what we need. And if there’s anything we can do to make the process easier for you, just let us know.
We’d love to hear from you if you can bring
Customer service and order processing experience Experience using systems to receive, manage and process customer orders in a supply chain or operations environment
People leadership capability Proven experience leading a small team, supporting performance, engagement and development
Strong systems and data skills Confident use of Microsoft Office, particularly Excel and Outlook, with experience of enterprise resource planning systems
A continuous improvement mindset Experience improving ways of working, including moving from manual to more automated processes
Confidence working cross‑functionally A positive, resilient approach with the ability to build strong working relationships with internal teams, logistics partners and customers
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