This is a unique opportunity to join a high-performing and ambitious organisation that is a market leader across multiple sectors. The business is focused on continued growth and investment in products, infrastructure, and people, with a strong emphasis on building a great place to work.
The organisation operates with an entrepreneurial mindset and is customer-focused, competitive, and operationally strong, with clear long-term growth ambitions.
EMPLOYMENT BASIS
Permanent role
Office-based
HOURS OF WORK
Monday to Friday 42.5 hours per week
PURPOSE OF THE ROLE
The primary purpose of this role is to increase project success by tracking quotes and opportunities that have not yet been secured, using a CRM system. Day-to-day activities include outbound calling, relationship building, and updating project information within the CRM. The role also involves telesales activity to new and lapsed customers.
TEAM FUNCTION
The team is responsible for maintaining regular contact with a wide customer network, proactively following up on projects and opportunities until they are successfully converted.
KEY RESPONSIBILITIES
- Follow up on quotes within the CRM system and ensure key data is accurately recorded
- Make proactive outbound calls to existing and prospective customers
- Identify and track opportunities by networking with various customer types and influencers
- Provide technical guidance and assist customers with suitable product selections
- Support customers post-order to ensure a high-quality experience
MEASURES OF SUCCESS
- Volume of completed outbound calls within a given period
- Conversion of opportunities into secured projects
- Growth of customer and contact network
- Accuracy and consistency of CRM updates
- Promotion of additional products to maximise opportunity value
KNOWLEDGE AND SKILLS
- Experience working with customers in a sales-focused environment
- Strong verbal communication skills and confidence on the telephone
- Competent IT skills, including CRM systems
- High attention to detail
ATTRIBUTES
- Self-motivated, driven, and results-focused
- Tenacious and inquisitive approach
- Friendly and relationship-driven communication style
- Positive, can-do attitude
- Team-oriented with a willingness to learn and develop
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