Digital Customer Service Team Lead — Hybrid, AI-Driven Support

Company: The Football Association
Apply for the Digital Customer Service Team Lead — Hybrid, AI-Driven Support
Location: Greater London
Job Description:

A prominent sports organization in Greater London is seeking a Digital Customer Service Team Lead to manage a team providing support for Grassroots Football digital products. The successful candidate will ensure high standards of service, oversee a team of up to 10, and utilize tools like JIRA and Power BI. Applicants should have excellent customer service skills and experience in managing teams. This role offers a hybrid working model and various benefits, including access to events and a pension scheme.#J-18808-Ljbffr…

Posted: April 9th, 2026