Operations Manager

Mode of working: Hybrid (3 Days in the Office)

Duration: 6+ Months contract initially

Job Description

• Drive supplier/internal selection processes, onboarding processes, performance reviews, and progress evaluations relating to a specific project or effort that are integrated into overarching project.
• Identify proper metrics, ensure use of proper data, display data in dashboards, and optimize dashboards. Develop, publish, and communicate operational metrics/KPIs.

Skills Required

• Manage third-party vendors and vendor relationships
• Act as a key point of contact for stakeholder management
• Handle and resolve queries from external vendors
• Ensure strong vendor support and collaboration
• Maintain operational readiness and process efficiency
• Monitor SLAs, metrics, and response times
• Analyze and interpret data to drive insights
• Build and maintain strong cross-functional relationships
• Apply project/program management best practices

Mandatory skills

• 7–10 years of relevant experience
• Strong communication and analytical skills
• Experience in vendor management and operations

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