Resource Planner

We are currently recruiting for a Resource Planner to join a passionate and driven team in London on a permanent basis!

Responsibilities

• Effectively manage a significant workload in a fast-paced environment.
• Analyse jobs, both reactive and PPM, and allocate to the correct engineer resource based on location, skill, priority, and customer requirements.
• Prioritise numerous competing tasks; continuously monitoring the progress of work whilst communicating any delays to the relevant people.
• Work in conjunction with the Operations/Delivery Managers to ensure seamless management and delivery of contracts.
• Escalate customer complaints/escalations through the relevant processes.
• Ensure clear and concise quality updates are reflected on the tasks to show true job progression.
• Raise purchase orders within the system for materials for the engineers to complete their jobs in a timely manner ensuring costs and contract thresholds are adhered to.
• Report any scheduling issues or call progression problems to the relevant person as appropriate.

Qualifications and Skills

• Experience working within a Scheduling/coordination/dispatching environment is essential; FM experience is advantageous.
• Basic understanding of the M&E industry is advantageous.
• Good understanding and experience of Microsoft Office software packages, general IT knowledge & use of CAFM desirable.
• Self‑motivated and enthusiastic.
• Excellent communication skills.
• Security Clearance to NPPV/2, or Non‑Police Personnel Vetting to Level 2 required to be undertaken.

Salary and Benefits

Salary: £27,000

Holiday: 32 days holiday

• Employee Referral Scheme
• Learning and development opportunities
• Supportive working culture and future progression opportunities
• Mobile, legal, bicycle, breakdown, and retail discounts
• Eye test and glasses reimbursement
• Cycle 2 work scheme

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