Motor Finance Complaints Handler

A Leeds Resourcing and Consultancy firm are recruiting permanent colleagues to join their new Complaints Operation and become part of the wider team as a Motor Finance Complaints Handler.

Staring mid-April these hybrid roles are based from our new Leeds city centre offices, and offer excellent training and development opportunities within a growing, supportive business.

Responsibilities

• Work with a global, market-leading client within the Motor Finance sector
• Investigate and resolve customer complaints relating to Vehicle / Satisfactory Quality and service related problems
• Act as a brand ambassador for Square 4 and our end client, delivering a high standard of service at all times

About You

We’re keen to speak with candidates who have experience handling complaints within a Motor Finance environment and who demonstrate a genuine passion for delivering excellent client outcomes.

You will be able to demonstrate:

• Previous complaint handling experience within a Motor Finance organisation
• A good understanding of the industry and FCA regulations
• Excellent customer service and communication skills
• Alignment with our core values: Collaborative, Entrepreneurial, Relationship-Driven and Committed to Delivery Excellence
• A strong work ethic and commitment to continuous learning, personal development, and staying up to date with best practices and regulatory changes
• A commitment to fairness, integrity, and compliance with all relevant processes, laws, and regulations

Benefits

1. Working hours are Monday-Friday, between the hours of 08:30-17:30 (40 hours per week. No weekends or evening shifts required.
2. We offer our permanent employees:
   • The opportunity to work within a fast-growing company with a clear mission and values that are actively lived every day
   • Hybrid working from our modern Leeds city centre office following your initial training period onsite
   • Investment in training and development to support your career aspirations
   • Pension scheme
   • 33 Days annual holiday allowance (inclusive of Bank Holidays)
   • Employee Discounts and Cashback Schemes
   • Discounted Parking and local gym memberships
   • Onsite refreshments provided

If you are interested in this Motor Finance Complaints Handler opportunity, apply now.

#J-18808-Ljbffr…