Product Manager

Amazing opportunity available for a Product Manager to join a fun, friendly team in London. This role is responsible for sourcing and managing overseas DMC and ground partners, building and pricing trips, contracting suppliers, ensuring high-quality content and systems accuracy, ideally in Central/South America, Asia or Oceania. Working closely with Sales and Marketing to make sure our products sell brilliantly and deliver exceptional customer experiences.

The Job

• Identify, evaluate and onboard new destination management companies (DMCs) and local partners
• Design, build and continuously improve guided tours, small group trips, and tailor-made itineraries
• Ensure products are differentiated, competitive, and aligned with brand positioning
• Set departure dates, capacities and seasonal availability in collaboration with partners
• Review competitor offerings and industry trends to identify gaps and opportunities
• Lead supplier contracting, rate negotiations and commercial terms
• Own trip pricing, margin management and cost control
• Work closely with Finance on payment terms, supplier queries and pricing accuracy
• Monitor product performance and recommend improvements or changes
• Act as the primary point of contact for international DMCs and hosts
• Build strong, long-term partnerships focused on quality, reliability and mutual growth
• Review supplier performance, customer feedback and operational issues
• Support partners in improving self-sufficiency, systems usage and operational standards
• Own the end-to-end loading of trips into internal systems and websites
• Ensure all itineraries, inclusions, exclusions and operational details are accurate and up to date
• Oversee product copy and work with Marketing on destination and trip content
• Ensure documentation, websites and sales tools are always aligned and correct
• Act as product expert for Sales teams across both brands
• Deliver product training, updates and destination briefings
• Support Sales with complex itinerary builds and product queries
• Feed sales insights back into product development and refinement
• Collaborate with Marketing on trip launches, campaigns and promotional activity
• Provide product insight for blogs, email campaigns and trade communications
• Support fam trips, partner storytelling and content gathering where relevant
• Contribute to safety reviews, risk assessments and quality assurance processes
• Work with Customer Experience teams on feedback, complaints and service improvements
• Identify recurring issues and drive systemic improvements

Skills Required

• 3+ years’ experience in travel product management, operations or contracting
• Strong understanding of DMC-led product and ground operations
• Proven commercial experience including pricing, margin management and negotiation
• Highly organised with exceptional attention to detail
• Confident communicator with suppliers, internal teams and senior stakeholders

The Package

• Salary range is between £40,000 and £50,000
• Hybrid working in London (Tue, Wed and Thu)

Interested

• If you would like to apply for the above vacancy, please click ‘APPLY’ or email your cv to helen@traveltraderecruitment.co.uk

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