OMNES is a fast-growing London label that’s changing the face of sustainable fashion. Responsibly produced and affordably priced, it’s a much-needed antidote to the disposable approach of big name fast-fashion brands, offering up clothes that are considered and impeccably made without costing the planet.
The Role
The Operations Manager plays a critical role in ensuring OMNES runs efficiently, profitably, and at scale. You will own the day-to-day operational performance of the business across logistics, fulfilment, stock management, suppliers, and systems, while working closely with Finance, Buying, E-commerce, and Retail teams.
This is a hands‑on role suited to someone who thrives in a fast‑moving, high‑growth environment and is comfortable balancing detail with big‑picture thinking.
Key Responsibilities
Supply Chain & Logistics
Manage end‑to‑end logistics across inbound freight, warehousing, fulfilment, and returns
Own relationships with 3PLs, couriers, and freight partners; negotiate rates and service levels
Monitor delivery performance, lead times, costs, and SLAs, driving continuous improvement
Stock & Inventory Management
Oversee stock accuracy across systems, warehouses, and stores
Work closely with Buying and Merchandising to manage intake, allocations, and stock risk
Lead stock reconciliations, write‑offs, and cycle counts
Operational Performance & Cost Control
Own operational KPIs including fulfilment cost per order, returns rates, stock turn, and shrinkage
Identify inefficiencies and implement process improvements to support scale
Support margin improvement through cost control and operational optimisation
Systems & Processes
Own operational workflows across ERP, WMS, Shopify, and third‑party tools
Lead operational system improvements and support new system implementations where required
Ensure processes are documented, scalable, and audit‑ready
Cross‑Functional Collaboration
Partner with Finance on forecasting, cashflow, and stock reporting
Support E‑commerce and Retail teams with launches, peak trading, and promotions
Act as a key operational problem‑solver across the business
People & Stakeholder Management
Manage and develop junior operations team members where applicable
Act as a key point of contact for external partners and suppliers
Maintain high standards of communication, accountability, and delivery
About You
4–7+ years’ experience in operations, supply chain, or logistics within fashion, retail, or e‑commerce
Strong understanding of DTC fulfilment and wholesale operations
Commercially minded with strong numerical and analytical skills
Confident managing external partners and negotiating contracts
Highly organised, detail‑driven, and comfortable in ambiguity
Proactive, resilient, and solutions‑focused
Experience with Shopify, ERP/WMS systems strongly preferred
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