Well Dressed Tables (WDT) – part of the Arena Group
Wimbledon | Full‑time | Office‑based
Are you super organised, great with people, and happiest when everything is running smoothly behind the scenes? Do you enjoy problem‑solving, building great customer relationships, and keeping operations on track? If so – you’ll fit right in at Well Dressed Tables.
Well Dressed Tables is one of the UK’s leading tableware and catering equipment hire companies, supplying some of the country’s biggest hospitality, events, and catering brands. As part of the Arena Group, you’ll be joining a global events and structures powerhouse – with the stability, opportunities, and industry reputation to match.
We’re now looking for a proactive, detail‑focused Losses & Customer Service Advisor to join our busy Wimbledon team.
What You’ll Be Doing
This is a varied, fast‑paced role where no two days are the same. You’ll be at the heart of keeping our hire operations running smoothly by:
- Processing losses paperwork from the warehouse, transport and checkback teams
- Inputting and updating key information in our hire management system
- Sending accurate loss notifications and invoices to customers
- Reviewing returned items and ensuring credits are raised promptly
- Investigating missing or incorrect stock returns with internal teams
- Working closely with the linen supplier and Goods In Manager to track linen usage and losses
- Supporting the Customer Service team where needed
- Liaising with customers to resolve queries or disputes in a friendly, professional way
- Ensuring our processes are followed to keep everything consistent and on track
- Keeping your workspace safe, tidy, and compliant with company Health & Safety standards
If you’re someone who loves structure, organisation, accuracy and collaboration – this role is a perfect fit.
What We’re Looking For
You’ll thrive in this role if you have:
- A background in customer service or administration
- Experience in hospitality, weddings, events or hire operations (advantageous!)
- Strong attention to detail and brilliant organisational skills
- Confidence using Microsoft Office and learning new systems
- Great communication and people skills
- A calm, adaptable approach – especially when things get busy
- The ability to multitask, prioritise and stay on top of deadlines
- A proactive mindset and a desire to find solutions
Who You Are
We’re looking for someone who is:
- Positive, flexible and quick to adapt
- A great communicator and relationship‑builder
- Resilient under pressure and able to stay calm and polite
- Curious, proactive and confident making decisions
- A real team player who supports others and collaborates well
- Keen to get stuck in and keep things moving
Why Join Well Dressed Tables?
As part of WDT and the wider Arena Group, you’ll be joining a team that supports some of the most exciting events and hospitality experiences in the UK. You’ll have the chance to grow your skills, work with friendly, supportive colleagues, and make a genuine impact on day‑to‑day operations. Here, your contribution matters – and your work keeps our clients’ events running seamlessly.
What We Offer
If you’re organised, people‑focused, and ready to play a key role in a busy, friendly operational team – we’d love to hear from you.
- Competitive base salary
- Enhanced annual leave
- Company sick pay
- Company pension scheme
- Enhanced parental leave policies
- Cycle to Work scheme
- Employee discount hub
- Healthcare cash plan
- Wellbeing resources
- Employee referral programme
Apply today and join the team at Well Dressed Tables, part of the global Arena Group.
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