fulfilmentcrowd specialises in providing bespoke solutions for high-growth omnichannel brands, with fulfilment centres across the UK, EU, US, and Australia. Processing and shipping over one million parcels annually, our high-performance centres ensure efficient and scalable operations. Clients benefit from our award-winning platform, which delivers full control over their eCommerce activities. With a focus on seamless service and driving global success, fulfilmentcrowd is the trusted partner for international growth.
At fulfilmentcrowd, client relationships are central to everything we do. As a Retail Specialist, you’ll be a driven and adaptable individual focused on ensuring the smooth shipment of our client’s stock to retailers worldwide.
In this role, you’ll build strong, lasting partnerships that support business growth. You’ll assist clients by delivering effective solutions and creating a straightforward, efficient experience, ensuring all processes align with SLAs, managing expectations, and maintaining full compliance with retailer requirements.
As a key member of the team, you’ll report to the Head of Customer Operations and bring dedication, resilience, and a strong sense of urgency. You’ll be highly organised, able to prioritise effectively, and maintain a professional, approachable manner. You’ll also collaborate closely with our global network partners, as well as a range of high-profile retailers and carrier services.
Role Purpose:
- To coordinate the successful end to end delivery of large retail orders whilst maintaining strong customer relationships. This includes working with some of our most valued customers to support the process of successful shipment into retailers such as Tesco, Sports Direct, TK Maxx and Holland & Barrett to name a few.
Key Responsibilities:
- Co-ordinating the successful end to end delivery of large retail orders
- Building relationships with key stakeholders including clients, network partners and carriers
- Understanding bespoke retailer delivery requirements to ensure successful first time delivery
- Management of bespoke documentation for retailers and customs requirements
- Navigating retailer and carrier portals to make appropriate bookings
- Managing client expectations & communicating progress & performance of day to day
Skills for Success:
- Transparent and open communication, both written and verbal
- Proficient in Excel
- Ability to prioritise and create urgency
- Planning and scheduling
- Problem solving and resolution focused
- Stakeholder & expectation management
Experience
- 3PL/4PL experience
- Supply & logistics sector experience
CONFIDENTIALITY
- The job holder is privy to confidential information held on our databases and must exercise discretion when handling such information
HOURS OF WORK
Working hours are 40 per week over 5 days (Monday to Friday), additional hours including weekends may be required however, notice will be given.
The role is based on a hybrid working arrangement with a minimum of 2 days spent on site at Head Office in Chorley.
On occasion there will be a requirement to spend more time on site for personal and team performance development, notice of which will be given.
Applications:
All applications should include your CV, a covering letter and your salary requirements.
We do not hold a sponsorship licence and can only consider applications from candidates who are legally entitled to work in the UK. If you do not have the legal right to work in the UK, your application will not progress.
Job Types: Full-time, Permanent
Pay: £30,000.00-£32,000.00 per year
- Additional leave
- Company events
- Company pension
- Flexitime
- On-site parking
- Sick pay
- Work from home
- United Kingdom (required)
Work Location: Hybrid remote in Chorley PR7 7ND
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