Customer Services Application Officer

Job Description

In order to make an application, simply read through the following job description and make sure to attach relevant documents.

Customer Service Officer

• Job Type: Temp end Date: 25th July 2026 (with possible extension)
• Location: OX1, Oxford
• Rate of pay: £13.12 PAYE or Umbrella Rate £16.52 per hour

We are seeking an enthusiastic, motivated, and dedicated Customer Service Officer. This role is crucial for administering a new licensing scheme for private rented homes in the city, ensuring landlords meet safety and management standards. This is an entry-level position with comprehensive training provided, ideal for individuals committed to delivering excellent customer service and quality.

Day-to-day of the role:

• Initially, the role requires on-site training for the first two months; thereafter, it transitions to a mostly remote setup, with occasional office visits (1-2 times per month).
• Handle customer inquiries via phone and email, providing high-quality customer service.
• Use detailed procedure notes and complex information systems to process licensing applications accurately.
• Respond to a high volume of emails and manage multiple tasks in a fast-paced environment.
• Adapt to legislative changes swiftly and implement new procedures as required.
• Engage in continuous learning to retain critical information and improve service delivery.

Required Skills & Qualifications:

• Strong commitment to providing excellent customer service.
• Ability to handle diverse tasks and high-volume work environments.
• Keen attention to detail and a proactive approach to learning new skills.
• Excellent communication skills, both written and verbal.
• No prior experience in licensing required; full role-specific training will be provided.
• A good team player who is also capable of working independently. xwzovoh

To apply for the Customer Service Officer position, please submit your CV detailing your relevant skills.

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