Customer Service Advisor (Logistics / Operations Support)
Office Based – West Midlands (Tipton)£26,500 per annum | Full-time | Monday–Friday
Commercial Recruitment is working with a well-established logistics business to recruit two experienced Customer Service Advisors to join a fast-paced, operationally critical team.
This is not a typical call-centre role. It’s busy, reactive, and requires people who can think on their feet, use common sense, and stay calm when things don’t go to plan.
The Role
You’ll be part of the team responsible for fixing issues when they arise and keeping customers informed. Day to day, you’ll be managing high volumes of emails and phone calls, liaising with customers, drivers, and internal operations teams to resolve delivery and collection issues.
Expect:
Around 3,000 emails per week across the team
Circa 300 calls per day
Enquiries ranging from ETA updates and booking amendments to driver issues and operational delays
Taking ownership of problems and seeing them through to resolution
When something goes wrong, you’re the team that puts it right.
Key Responsibilities
Managing a shared customer service inbox
Handling inbound and outbound calls professionally and efficiently
Liaising with customers regarding collections, deliveries, delays, and changes
Supporting drivers with day-to-day operational queries
Working closely with Operations to resolve failed or delayed movements
Accurately inputting and updating data on internal systems
Investigating and responding to complaints
Taking ownership of issues and ensuring timely outcomes
General customer service administration and housekeeping
Working Pattern
Monday to Friday
8.30am–5.30pm
What We’re Looking For
Previous experience in a busy customer service, logistics, transport, or operational environment
Strong computer literacy and confidence using multiple systems
Excellent communication skills — written and verbal
Calm under pressure with the ability to prioritise
Practical, logical, and resilient
Someone who takes responsibility rather than passing problems on
If you need a script to follow for every call, this role won’t suit you.If you enjoy problem-solving and staying in control when it’s busy — it will.
Salary
£26,500 per annum
Interested?
Apply now via Commercial Recruitment.Interviews will be arranged quickly for suitable candidates.
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