Job Title: Repairs Planner Location: Hammersmith (Office-Based) Rate: £16.91 per hour Job Type: Temporary / Ongoing Recruiter: Agency Representation
About the Role
Our client, a leading Tier 1 contractor, is currently seeking an experienced Repairs Planner to join their team in Hammersmith. This opportunity is being offered on a temporary ongoing basis through our agency.
This is a busy, office-based position where you will play a key role in coordinating repair and maintenance works, ensuring efficiency and high levels of customer satisfaction.
Key Responsibilities
Scheduling and allocating repair and maintenance jobs to operatives and subcontractors
Managing diaries to maximise efficiency and minimise travel time
Acting as a central point of contact for residents, clients, and field operatives
Monitoring job progress and making real-time adjustments to schedules
Booking appointments in line with SLAs and client expectations
Handling inbound calls and emails, resolving queries in a professional manner
Updating internal systems with accurate and timely information
Liaising with supervisors and management teams to ensure smooth service delivery
Candidate Requirements
Previous experience in a planning or scheduling role, ideally within repairs, maintenance, or housing
Strong organisational and multitasking abilities
Excellent communication and customer service skills
Ability to work effectively under pressure in a fast-paced environment
Competent IT skills and experience using scheduling systems
A proactive, problem-solving mindset
Desirable Experience
Background in social housing or working with a main contractor
Familiarity with responsive repairs and maintenance operations
What’s on Offer
£16.91 per hour
Ongoing temporary assignment with potential for extension
Opportunity to work with a well-established Tier 1 contractor
Supportive and professional working environment
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