Customer Service Administrator
Location: Cosham (Hybrid after probation, with 2 days remote and 3 in office)Salary: £26,500 P/AHours: Monday to Friday (shifts between 8:00am – 6:00pm)
We are looking for a proactive and adaptable Customer Service Administrator to join our busy Operations team. This is a varied and fast-paced role where no two days are the same, making it ideal for someone who enjoys multitasking and delivering excellent customer support.
The Role You will play a key role in supporting day-to-day operations, ensuring a high standard of service is delivered across a range of administrative and customer-focused tasks. Flexibility and a hands-on approach are essential, as you will be working across different areas depending on business needs.
Key responsibilities include:
- Providing administrative support across the team
- Handling inbound calls and responding to customer queries
- Monitoring and following up on ongoing cases or requests
- Managing and processing customer-related documentation
- Supporting internal processes to ensure smooth day-to-day operations
- Maintaining accurate records and systems
- Adapting quickly to changing priorities and workload demands
You will have:
- Experience in both administrative and customer service or contact centre environments
- The ability to switch between tasks quickly, while maintaining focus when needed
- Strong attention to detail with the ability to process high volumes of work accurately
- Excellent communication skills and a customer-focused approach
- A proactive and flexible attitude
Benefits include:
- Car schemes and discounts.
- High pension scheme.
- Annual salary review.
- Free parking.
- Dress down parking.
- Buy and carry over annual leave.
Please submit your CV to be considered for the role, if you have any questions please call Molly on (phone number removed)….