Overview
CEVA Logistics are looking for an experienced and commercially strong Export Customer Service Supervisor to lead a team of 10+ within our Air & Ocean operation in Hounslow. You will drive operational performance, customer satisfaction, and commercial growth while ensuring high standards of health, safety and compliance across a busy, multi‑customer environment.
Responsibilities
WHAT ARE YOU GOING TO DO?
You will take full ownership of strategy delivery, P&L control, and team leadership, driving retention, growth and exceptional service performance. Act as the key link between CEVA and our customers, shaping account plans, supporting tender activity, and identifying new opportunities. You will also be accountable for cost control, operational efficiency, talent development, and ensuring robust HSE and compliance standards across the department.
Qualifications
WHAT ARE WE LOOKING FOR?
The ideal candidate will bring strong freight management experience, proven leadership capability, and a track record of delivering commercial growth in multi‑customer environments. Demonstrate high‑level customer relationship skills, operational expertise across air import/export and TOM functions, plus the ability to work confidently within a matrix structure.
Knowledge of customer strategy, strong prioritisation and people management skills are essential, while logistics/business qualifications, project management capability and change management experience are desirable.
Benefits
WHAT DO WE HAVE TO OFFER?
With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive salary, annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers money off vouchers for a diverse range of retail, travel and hospitality brands.
About Tomorrow
ABOUT TOMORROW
We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA.
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