Within our Specialist Products Department, you will be providing support to our clients and agents to ensure conversion of new business. You will be dealing with enquires by phone, email, virtually and on occasions, face to face. You will demonstrate excellent customer service skills and be responsible for meeting retention targets by servicing existing accounts.
Role
Admin Agent
Location
Formby, Liverpool
Working hours
37.5 hours, Monday to Friday from 9am to 5:30pm
What you will be doing:
- Respond to enquiries from clients, agents and underwriters in a courteous and helpful manner, ensuring that all information required is obtained and communicated.
- Transaction of new business, renewals and cancellations.
- Driver/Criteria referrals and processing of MTAs upon request from various brokers.
- Regular diary validation to assist with combatting potential misrepresentation.
- Daily validation of risks coming through SchemeServe.
- Assist other team members when required.
What we’re looking for:
- Clear and effective communication skills.
- Ability to assist with clients of all ages and backgrounds.
- Excellent organisational skills and ability to prioritise work.
- Excellent telephone manner.
- Timekeeping and organisational skills.
- Confidence in taking calls from brokers.
- Able to self-motivate and/or work part of a team.
Grow with Acorn
At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.
We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share :
- …