Job Description
We’re looking for an IT Support Engineer to join Popeyes and help keep our people connected, supported and set up for success.
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As a fast-paced and growing business, reliable technology is a huge part of what keeps Popeyes running smoothly across both our head office and restaurant operations. We’re looking for an IT Support Engineer to provide hands-on 1st and 2nd line support across our end-user technology, devices and business systems.
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This is a great opportunity for someone who enjoys solving problems, supporting users directly, and working across a varied IT environment. You’ll play an important role in helping colleagues across head office and operational sites, making sure systems, devices and core applications are running effectively and that users get the support they need.
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Based in our Ealing office three days per week, with two days working from home and travel to sites as required, this role is ideal for someone who is proactive, practical and enjoys working in a growing business where no two days look the same. There may be a requirement to work outside of these hours from time to time, with time off in lieu provided where applicablenOn-call: Participation in a 1-in-4 on-call rota
nnWhat you’ll do here:nn
• Provide 1st and 2nd line IT support across head office and operational sitesn• Support Windows devices, tablets, end-user hardware and workplace technologyn• Administer Microsoft 365 services, user accounts and device management through Microsoft Intunen• Manage joiners, movers and leavers, including provisioning, access changes and deprovisioningn• Support business applications and core platforms used across the businessn• Log, manage, prioritise and resolve incidents and service requests, escalating where neededn• Support office and site technology setups, replacements and refresh activityn• Contribute to IT documentation, knowledge sharing and continuous improvementn• Participate in a 1-in-4 on-call rota to support business operations outside core hours
nnWhat we’re looking for:nn
• Experience in an IT support role delivering 1st and 2nd line supportn• Good knowledge of Windows support, Microsoft 365 and end-user device troubleshootingn• Experience with Windows 11, tablets, peripherals and Microsoft Intunen• Confidence managing user lifecycle activity, including joiners, movers and leaversn• Basic networking knowledge and the ability to troubleshoot common connectivity issuesn• Experience supporting business applications and end-user softwaren• Ability to prioritise workload, manage multiple issues and work both independently and collaboratively
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• Experience supporting multi-site environmentsn• Experience in retail, hospitality or other operationally focused businessesn• Relevant IT qualifications or certifications
nnWho you’ll be:nn
• A strong communicatorn• Practical and proactive in your approachn• A confident problem solvern• Comfortable supporting both technical and non-technical usersn• Adaptable and able to work effectively in a fast-paced environmentn• Flexible in supporting both office and operational site requirements
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Inclusivity and respect are at the heart of all we do. Popeyes is a place where everyone can be their true self, and everyone belongs. That’s why we assess each application on the ability to do the job and nothing else.
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