Housing Officer

Housing Officer — Neighbourhood Services Local Authority · West London Location: Area Housing Office, West LondonContract: Temporary – 3 months initially, then rolling Hours: 36 per week, Monday to Friday Working Pattern: Office and patch-based Pay Rate: £23.07 per hour (PAYE) / £29.35 per hour (Umbrella PAYE)Thhis London Authority is one of London’s most forward-thinking boroughs — a council that puts residents first and invests in the people who serve them. This is your chance to manage a real patch, make a tangible difference to people’s lives, and grow in a team that genuinely values attitude as much as experience. What you’ll ownYour own patch of tenancies, leases and licences — you’ll be the face of the council for those residentsProactive tenancy, leasehold and neighbourhood management, staying ahead of issues before they escalateASB case investigation and resolution — balancing empathy with firm, fair actionRegular estate inspections and tenancy verification — maintaining the standards residents deserveFront-line customer service that genuinely solves problems, not just logs themOccasional evening meetings or emergency cover — because housing doesn’t clock off at 5pmWho we’re looking for You’ll have housing management experience, or strong transferable skills from a customer-facing role. We’re looking for someone who:Communicates confidently — whether de-escalating conflict or updating a resident on their caseManages competing priorities without dropping the ballWorks autonomously on a patch while feeding into a supportive wider teamUnderstands what it means to put vulnerable people firstNot from a housing background? That’s fine. If you’ve worked in social care, probation, community outreach, or a similar role, we’d still love to hear from you. Why this role?This authority consistently ranks among the best-run boroughs in London — you’ll be part of something people are proud to work for. You’ll have access to structured training and a clear pathway to grow your housing career, with temporary roles here regularly converting to longer-term opportunities. Benefits include a competitive pension scheme, generous annual leave, and employee wellbeing initiatives — backed by a management team that knows good housing work when it sees it. Apply Now We have multiple vacancies available and CVs are reviewed on a rolling basis — roles are filling fast. If this sounds like you, even if you’re not 100% sure, apply now and one of our team will be in touch to talk it through….