Job Description
Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.
Housing Officer — Neighbourhood Services Local Authority · West LondonLocation: Area Housing Office, West LondonContract: Temporary – 3 months initially, then rolling Hours: 36 per week, Monday to Friday Working Pattern: Office and patch-based Pay Rate: £23.07 per hour (PAYE) / £29.35 per hour (Umbrella PAYE)Thhis London Authority is one of London’s most forward-thinking boroughs — a council that puts residents first and invests in the people who serve them. This is your chance to manage a real patch, make a tangible difference to people’s lives, and grow in a team that genuinely values attitude as much as experience.What you’ll own
- Your own patch of tenancies, leases and licences — you’ll be the face of the council for those residents
- Proactive tenancy, leasehold and neighbourhood management, staying ahead of issues before they escalate
- ASB case investigation and resolution — balancing empathy with firm, fair action
- Regular estate inspections and tenancy verification — maintaining the standards residents deserve
- Front-line customer service that genuinely solves problems, not just logs them
- Occasional evening meetings or emergency cover — because housing doesn’t clock off at 5pm
Who we’re looking for You’ll have housing management experience, or strong transferable skills from a customer-facing role. We’re looking for someone who:
- Communicates confidently — whether de-escalating conflict or updating a resident on their case
- Manages competing priorities without dropping the ball
- Works autonomously on a patch while feeding into a supportive wider team
- Understands what it means to put vulnerable people first
Not from a housing background? That’s fine. If you’ve worked in social care, probation, community outreach, or a similar role, we’d still love to hear from you.Why this role?This authority consistently ranks among the best-run boroughs in London — you’ll be part of something people are proud to work for. You’ll have access to structured training and a clear pathway to grow your housing career, with temporary roles here regularly converting to longer-term opportunities. Benefits include a competitive pension scheme, generous annual leave, and employee wellbeing initiatives — backed by a management team that knows good housing work when it sees it.Apply Now We have multiple vacancies available and CVs are reviewed on a rolling basis — roles are filling fast. xwzovoh If this sounds like you, even if you’re not 100% sure, apply now and one of our team will be in touch to talk it through.
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