Service Desk Analyst

Job Description

If your skills, experience, and qualifications match those in this job overview, do not delay your application.

We’re hiring a Service Desk Analyst to join a growing IT team in a brand-new Leeds office.

You’ll provide 1st line IT support to users across a global business, handling issues via phone, chat, tickets and walk-ups. This role suits someone who enjoys problem-solving, delivering great customer service, and working in a fast-paced environment.

What you’ll do:

• Provide 1st line support across hardware, software and networks
• Log, manage and resolve tickets using a service management tool
• Escalate complex issues to specialist teams
• Deliver a positive end-user experience

What we’re looking for:

• Experience in IT Support / Service Desk (preferred)
• Strong communication and xwzovoh customer service skills
• Ability to multitask and adapt in a busy environment
• ITIL or other IT certifications are a plus

Details:

• Leeds-based
• Monday-Friday, flexible core hours
• Permanent role

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