The Deputy Chief Operating Officer (DCOO) supports the COO in delivering the Trust’s operational plan, with delegated responsibility for managing delivery of services across the organisation. Working with Divisional and Corporate teams, the DCOO has day‑to‑day oversight of operations and is responsible for ensuring services are safe, fit for purpose, compliant with standards and robustly planned.
Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.Main Duties
- Oversee day‑to‑day operations and ensure services are safe, fit for purpose and compliant with standards.
- Coordinate and resolve Trust‑wide issues and make decisions on escalation to COO and other executives.
- Implement improvement and transformation initiatives at Trust and system levels in partnership with the Executive team and local partners across Bristol, North Somerset and South Gloucestershire (BNSSG).
- Deputise for the COO at Trust and system national levels.
- Account for delivery of national access standards: Urgent and Emergency Care Standards; Planned Care (Referral to Treatment, Cancer Waiting Times, Diagnostic Waiting Times); Efficiency and productivity improvements in theatres and outpatients; Performance reporting and assurance; Trust‑wide capacity planning to support timely care.
- Ensure all access policies are compliant and updated in line with national guidance and provide training to all staff.
- Maintain consistent and robust waiting list systems and processes for elective and emergency waiting times, actively managing them.
- Lead implementation of the Trust’s Bed model, strategic plans for efficiencies and patient flow improvements.
- Lead the Trust’s Cancer Management work, implementing the Cancer Strategy and annual peer review cycle, meeting national standards.
- Manage the Senior Manager on‑call rota, developing SOPs and training for on‑call directors and managers, ensuring management of operational risks and contingency plans.
- Support delivery of savings for the Operations Directorate and improve financial information and budgetary control processes.
About us
North Bristol NHS Trust employs over 12,000 staff and provides healthcare to the residents of Bristol, South Gloucestershire and North Somerset from its award‑winning hospital building at Southmead. It is the regional Major Trauma Centre and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is to enable our teams to be the best they can be, providing exceptional healthcare, personally delivered.
North Bristol NHS Trust values all people as individuals. It is an anti‑discriminatory organisation committed to building a team that represents a variety of backgrounds, perspectives and skills. Applicants from all under‑represented groups are welcome.
Person SpecificationEducation
- Master’s level education or equivalent relevant experience.
- Evidence of post‑qualifying and continuing professional development.
Work Experience
- Substantial recent experience in a management/lead role in optimising flow within complex planned and unplanned care pathways.
- Demonstrable experience of leading multiple stakeholders to deliver a performance objective and ensure that it is sustainable.
- Experience of effective partnership working with internal and external stakeholders.
Knowledge / Skills / Abilities
- Extensive leadership and operational management experience in a medium/large acute healthcare provider setting.
- High level of operational planning and organisational skill and a track record of delivery.
- Strong communication and relationship skills, including proven ability to build relationships with senior leaders and partners within the organisation and externally, and to deliver complex, sensitive and sometimes contentious corporate messages. xwzovoh
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and thus requires a Disclosure to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.
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