Welsh-Speaking Contact Centre Team Lead – Licensing

A local government authority in Cardiff is seeking an experienced Contact Centre Team Leader to manage the Rent Smart Wales Contact Centre. This role involves supervising a team, ensuring excellent customer service, and contributing to service improvement. Candidates must have experience in contact centres, strong communication skills, and proficiency in Welsh at an advanced level. The position is office-based at County Hall, Cardiff.#J-18808-Ljbffr…