IT STARTS HERE
Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.
Our mission is to help more people and businesses prosper. We embrace a strong risk culture and expect all professionals to take a proactive and responsible approach toward risk management.
Retail & Commercial Banking is a global business that integrates all our retail and commercial banking activities to better serve our customers, improvise efficiency, and drive value creation.
THE DIFFERENCE YOU MAKE
Santander is looking for a Customer Experience Advisor based out of Newark Branch, working 35 hours per week, on a rota’d basis Monday to Saturday, between 8 am & 6 pm.
For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.
What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close‑knit team.
You’ll be totally flexible in your approach and comfortable undertaking a broad range of activities. This means not limiting your time and focus to one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction from operating in a multi‑skilled environment. You’re the eyes and ears of our business after all.
We’re shaping the way we work through innovation, cutting‑edge technology, collaboration and the freedom to explore new ideas.
Responsibilities
- Act as the first point of contact for customers in branch or over the phone
- Assist with day‑to‑day transactions, queries and servicing
- Answer customer calls into our contact centre
- Build relationships and find solutions
- Develop knowledge of services and products to help our customers
- Identify new ways to improve the customer experience
What You’ll Bring
Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.
The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Proven ability to deliver outstanding customer service from a face‑to‑face or telephony background (Required)
- Ability to communicate effectively with customers to truly understand their needs (Required)
- A real desire to go above‑and‑beyond for customers (Preferred)
- Effective team‑working skills with a flexible, can‑do approach to work (Preferred)
- Openness to a broad range of activities even if outside of standard expectations (Preferred)
- Ability to grow, adapt and change accommodating business needs and priorities (Preferred)
We Value Your Impact
- Starting salary of £25,000 plus a £500 annual cash allowance to spend on benefits
- 25 days’ holiday plus bank holidays, increased to 26 days after 5 years service, with the option to purchase up to 5 contractual days per year
- Voluntary healthcare benefits at discounted rates, including medical, dental and health assessments
- We contribute 8 % of salary to your pension, and pay up to 12.5 % if you contribute. Cash option available
- Protection for you and your family, with company‑funded death‑in‑service benefit and income protection insurance, and discounted rates for additional life assurance and critical illness cover
- Share in Santander’s success by saving or investing in share plans
- Eligibility to request staff versions of Santander products with no fees and access to other discounts
- Competitive rewards reflecting the value you bring
- Wellbeing support across physical, mental, social and financial pillars, including apps, gym access, online classes, flexible healthcare and mental health support
- Support for every life stage, including enhanced family leave, childcare options and tailored wellbeing support
- Time to give back through volunteering opportunities
- Global growth opportunities across our international network
Local Compliance
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.
We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.
We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.
Right to work in the UK
- All candidates must have the right to work in the UK to commence employment with Santander.
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