Overview
Our Client, a leading law firm within Maidstone are looking to employ a Customer Executive to join their busy Collections and Recoveries team. Our Client, provides a wide range of legal services to both individuals and companies, also offering a number of other specialist areas including Debt Recovery. This position would suit someone with previous experience in a similar environment or with a retail/customer service background.
Key attributes, qualities and experience required
- Self-motivated with a positive attitude
- Enjoy working as part of a team to achieve goals and targets
- Great communication skills, as a large part of your day will be spent on the phone
- Have a flexible approach to problem solving
- ‘Can do’ approach to your daily work.
- Fantastic eye for detail to ensure a high standard of work is delivered
- At least 5 GCSE’s A*-C (including English and Math’s), further qualifications desirable
Key responsibilities
- Taking ownership and responsibility of debt recovery cases
- Researching and analyzing cases in order to decide the best course of action
- Producing and checking outgoing letters and documents
- To undertake telephone collections
- Engaging with debtors to find constructive solutions
- Delivering tangible results within agreed timeframes
- Adhering to regulatory requirements to ensure that collections are maximised but within compliant framework
- Actively contributing to team and routine case review meetings
Full training will be provided, with a strong support structure within the team there will always be someone to assist you with any questions or queries you may have.
Hours are between 8.00-18.00, Monday – Friday. You will be required to follow a shift pattern of 8.00-16.00 and then 10.00-18.00 on alternate weeks.
Opportunity to earn a performance related bonus of over £4000pa, along with a fantastic benefits package.
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