Service Operations Manager

A key role within the growing H&K Fire Detection team heading up the service delivery with a drive to making sure that both client SLA’s are achieved and the Fire Detection service department is efficiently and in line with company standards.

A capable understanding of fire systems is essential and this role would ideally suit somebody from a previous fire engineering background or experience in a similar Service Managerrole within the engineering industry.

What you will be doing

• Leading, recruiting, developing and line managingthe engineering team.
• Coordinating with contractors and suppliers.
• Managing the resolution of any delays.
• Hiring and training new employees.
• Managing process improvements.
• Ensuring compliance with regulatory requirements.
• Managing materials and equipment budget.
• Ensuring quality of work carried out by engineering staff and sub-contractors complies with LPS requirement.
• Managing and delegating engineering escalations within the department.
• Attending monthly management meetings to both contribute and work with the other senior managers within the business.
• Meeting clients as and when required.
• Ensure a safe and secure working environment at all times for our own employees and those of our customers.
• Ensuring approved sub-contractors and suppliers are performance/compliance monitored in order to maintaining approval listing.

What we will need from you

• Knowledge and experience gained in senior service delivery role within the fire and security industry (essential).
• Detailed knowledge and understanding of LBPS standards (desirable).
• Experience in recruiting, managing, developing and leading a team (essential).
• Able to work in a fast paced environment and make decisions (essential).
• Proven organisational skills with the ability to meet deadlines, deliver to KPI’s and service level agreements (essential).
• Excellent interpersonal skills with the ability to communicate effectively to both internal and external stakeholders/customers/team members (essential).
• Proven skills in delivering process/service enhancement and always using initiative to identify future areas for improvement (essential).Ability to build successful relationships and provide first class customer service to our existing clients (essential).

What you can expect in return

• Salary Range competitive & negotiable depending on relevant experience
• 25 days holiday plus bank holidays and option to buy 5 days
• Contributory company pension scheme
• Life Assurance
• Funded Health Cash Plan
• Hours: 36.5 hours per week (Monday to Thursday 8.45 – 16.40, Friday 8.45 – 16:00)

Please note: You will be required to undertake a basic or enhanced DBS check as part of your job role at Hall & Kay.

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