Would you like to be part of an employee owned business that has been voted among the UK’s top 50 best small companies to work for?
We are proud of our employee culture, which is at the forefront of everything we do. As a Customer Experience Executive, you will be working in a fast‑paced environment where you serve as a frontline ambassador, the first point of contact for all customer needs.
Delivering service to our customers with passion, commitment and resilience, and displaying the fundamental customer‑service principles in a courteous and professional manner is a minimum requirement. You must be able to work under pressure, either individually or as part of a team, with an outgoing personality that relishes building amazing customer relationships, solving problems and handling complex queries while remaining calm and professional.
Key Duties
- Deliver a world‑class customer experience
- Act with honesty and integrity when delivering service support
- Manage all communication lines – WhatsApp, emails, calls, and online platforms such as Trustpilot and Google Reviews
- Complete HR related enquiries – confirm employment status to HMRC and complete references
- Process end‑of‑contract journey – pension and holiday pay refund before P45ing
- Educate and enlighten queries relating to payments, expenses and payslips
- Facilitate financial success by providing access to pensions and employee benefits portal
You don’t necessarily need previous CS experience; full training will be provided. You must have the right attitude to work.
We offer a fantastic starting salary and superb benefits, including 34 days holiday + birthday off, incentive trips to places such as Las Vegas, Barcelona and New York, a brand‑new office with a games room, bar and flex working space, fresh fruit and smoothies, and access to employee healthcare.
If this role is of interest, please apply or contact Stephen Foster at E & M Talent Partners for more information.
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