IT Support Analyst

Sheppard Robson is recruiting an IT Support Analyst to join its team in Manchester.

The role is well suited to an enthusiastic individual looking to join a creative and vibrant office in a key support role.

The role is based on site, 5 days a week and will include a wide range of tasks including helpdesk queries, support across multiple offices, installing, configuring, and supporting hardware, software, systems/servers and mobile phones.

The role is preferably located in Manchester.

Key Tasks

• Troubleshooting hardware and software issues
• Managing support queries from multiple sources that range from 1st to 3rd line
• Working in a small IT Team of between 2-6 people.
• Working in a SME sized business of 50-400 users over multiple offices.

Experience and Skills

• 2 years minimum proven experience in an IT support role or similar
• Strong experience of Adobe Creative Cloud products, Autodesk Revit/AutoCAD, Bentley, Microsoft office 365/Teams.
• Strong experience of Windows 11, Windows Server 2022, Active Directory, DNS, DHCP, Group policy, PowerShell, pc imaging.
• IT and Microsoft certifications (or similar)
• Self-motivated with strong prioritisation skills and attention to detail
• Approachable and articulate
• Positive and proactive in dealing with tasks and support requests
• Able to work within a team environment
• Working in a Design/Architectural environment would be an advantage.

The salary is dependent on the successful applicant’s experience and qualifications.

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