Application Support Analyst

Role Overview

We are seeking a highly motivated Application Support Analyst to join our Front Office IT team within a leading European bank. The successful candidate will provide day-to-day support to traders and front office users, ensuring the stability, performance, and reliability of trading applications.

This role requires a strong combination of technical expertise and functional understanding of financial markets, particularly in a fast-paced trading environment.

Key Responsibilities

Front Office Support

• Provide real-time support to traders, sales, and front office users
• Act as the first point of contact for trading-related application issues
• Ensure minimal disruption to trading activities by resolving incidents quickly

Incident & Problem Management

• Monitor trading systems and proactively identify issues
• Manage incidents in line with SLA/KPI targets
• Perform root cause analysis and implement long-term fixes
• Escalate critical issues appropriately and communicate effectively with stakeholders

Application & System Support

• Support a range of trading applications (OMS, EMS, pricing tools, risk systems)
• Troubleshoot issues across:
  • Market data feeds
  • Pricing and risk calculations
• Perform application deployments, releases, and environment checks

Technical Support

• Analyse logs, system performance, and data flows
• Work with technologies such as:
  • Linux/Unix and/or Windows environments
  • Interface with infrastructure teams (network, cloud, middleware)

Business Interaction

• Build strong relationships with traders and desk heads
• Translate business issues into technical solutions
• Provide functional guidance on system usage and workflows
• Identify opportunities to automate repetitive tasks
• Improve monitoring, alerting, and documentation
• Contribute to system enhancements and projects

Required Skills & Experience

Technical Skills

• Strong knowledge of:
  • SQL (query writing, data analysis)
  • Understanding of system architecture (APIs, messaging, batch processes)
  • Experience with monitoring tools (e.g., Geneos, Splunk, AppDynamics)

Functional / Business Knowledge

• Solid understanding of:
  • Financial markets (Equities, Fixed Income, FX, or Derivatives)
  • Front office workflows
• Experience supporting trading desks is highly desirable

Soft Skills

• Excellent communication skills (ability to interact with traders under pressure)
• Strong problem-solving and analytical mindset
• Ability to work in a high-pressure, real-time environment
• Proactive and ownership-driven attitude

Education & Experience

• Bachelor’s or Master’s degree in Finance, Computer Science, Engineering, or related field
• 2–5+ years experience in Application Support within a financial institution
• Experience in a Front Office / Trading floor environment is essential

Nice to Have

• Prior experience in investment banking or asset management

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