Global Voice & Contact Centre Services Manager

A leading insurance company in the UK is looking for a Voice & Contact Centre Service Manager to oversee the end-to-end delivery of global Voice and Contact Centre services. This role requires strong IT service management experience, specifically with Voice technologies, along with extensive vendor management and communication skills. The successful candidate will manage service performance, improve service delivery processes, and ensure compliance and governance standards are met. This position is crucial for aligning the services with global business objectives.#J-18808-Ljbffr…