About Lorum
Global payments are not broken. Incentives are. Clearing has been deprioritised inside balance sheet driven institutions whose models rely on lending and interest. When liquidity takes priority over settlement, payments slow and certainty drops. The same financial institutions that distort clearing as providers are disadvantaged as users. They are forced into fragmented setups, inconsistent rails, duplicated compliance, and unpredictable timelines. Stablecoin shortcuts and treasury pooling treat symptoms at the surface, but almost no one is rebuilding the underlying infrastructure in each market.
Rebuilding clearing from the ground up
We are rebuilding clearing as its own specialist function. We act as a clearing and transaction banking partner for regulated institutions, with treasury built into the core so liquidity, settlement, and reconciliation sit in one controlled system. Our platform unifies global and local licenses, direct central bank clearing, and domestic rails. We allow clients to open named customer accounts in every market we operate, collecting funds and paying out through a single network while retaining full ownership of their customer relationships. Market expansion becomes as simple as one correspondent relationship, not hundreds.
Why Lorum
Joining Lorum means contributing to one of the most ambitious clearing infrastructure projects in global finance. You will help shape settlement systems that perform under real regulatory standards and institutional volumes. You will build for regulated institutions that rely on precision, predictable timelines, and regulatory integrity. It is about working across currencies, markets, and supervisory frameworks to deliver reliable, final settlement.
About The Role
We are looking for a Customer Relationship Manager to own and grow strategic client relationships after they sign with Lorum. This role focuses on account growth, product adoption, and long‑term client partnerships. You will work closely with customers to help them expand their usage of Lorum across additional products, currencies, and payment corridors. Unlike traditional client support roles, this position is commercial and strategic in nature. Our dedicated Customer Operations team manages day‑to‑day operational queries, allowing Relationship Managers to focus on client growth, account strategy, and expanding the partnership over time. You will become a trusted advisor to your clients—helping them optimise their payment infrastructure, scale their operations across new markets, and unlock additional value from Lorum’s platform.
Key Responsibilities
Client Relationship & Account Ownership
- Act as the single point of contact for customers post‑sale, managing the end‑to‑end relationship
- Develop a deep understanding of each client’s business model, payment flows, and growth strategy
- Drive customer activation and adoption across Lorum’s product suite
- Build strong partnerships with clients, becoming a trusted advisor for their payment and FX needs
- Run regular business reviews and check‑ins to share insights, product updates, and ensure satisfaction
Account Growth & Commercial Expansion
- Identify opportunities to grow client volumes and expand their usage of Lorum
- Drive adoption of additional products, currencies, and payment corridors
- Develop account growth plans for strategic clients
- Monitor client activity and proactively identify opportunities for deeper integration and usage
Collaboration & Enablement
- Work alongside Technical CSMs and Implementation to ensure smooth client onboarding and integration
- Collaborate with Customer Operations to ensure operational issues are resolved quickly and efficiently
- Partner with Product and Engineering to bring client feedback into roadmap discussions
- Help develop internal playbooks and best practices for managing enterprise clients
Ideal candidate
- Must‑Haves
- 4+ years of experience in account management, relationship management, or client growth roles in fintech, payments, or transaction banking
- Experience managing enterprise client relationships and complex financial infrastructure products
- Strong commercial mindset with the ability to identify and drive account growth opportunities
- Comfortable discussing payments, FX, settlement cycles, and cross‑border flows with sophisticated clients
- Excellent communication and relationship‑building skills with senior stakeholders
- Ability to manage multiple strategic accounts in a fast‑moving environment
- Nice‑to‑Haves
- Experience working with or within transaction banking, correspondent banking, banking‑as‑a‑service, or embedded banking institutions or global clearing banks
- Experience in a high‑growth fintech or startup environment
- Experience managing clients using API‑based financial products
- Familiarity with cross‑border payment flows, treasury operations, or global clearing infrastructure
Benefits
- Opportunity to travel (if applicable)
- Flexible vacation policy
- Private Healthcare
- Employee stock ownership (ESOP)
- Flexible working and autonomy
- Pay it forward days – we offer 2 annual pay it forward days where you can take time to volunteer for a charitable cause that is important to you
- Wellness days – we believe you can only work your best when you feel your best, and we know working at Lorum is intense, so we offer 3 wellness days every quarter where you can take time to re‑energise
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