Housing Officer

About the Role

We are currently recruiting for an experienced Housing Officer to join a fast-paced, generic housing team. This is a varied, hands‑on position suited to a confident professional who is comfortable managing their own caseload and dealing with a wide range of tenancy‑related matters.

This is a fully office and patch‑based role, requiring regular on‑site presence and direct engagement with residents.

Key Responsibilities

Tenancy Management

• Manage a portfolio of tenancies, ensuring residents adhere to tenancy agreements
• Carry out tenancy audits and routine property inspections
• Respond to general tenancy enquiries and resolve issues effectively

Income & Arrears Management

• Monitor rent accounts and take appropriate action to address arrears
• Support residents experiencing financial hardship and refer to support services where appropriate

Anti‑Social Behaviour (ASB)

• Investigate reports of ASB and manage cases through to resolution
• Work in partnership with relevant agencies and take enforcement action where required

Safeguarding & Complex Cases

• Identify and manage complex tenancy issues, including vulnerable residents and hoarding cases
• Liaise with external partners such as police, social care, and health services to provide coordinated support

Customer Service & Administration

• Provide responsive and professional customer service, including phone and casework support
• Maintain accurate records, case notes, and documentation
• Ensure all work is carried out in line with policies and procedures

Person Specification

Essential Experience & Skills:

• Demonstrable experience working as a Housing Officer within a UK Local Authority
• Strong knowledge of tenancy management, rent arrears recovery, and ASB case handling
• Experience managing complex and sensitive cases
• Ability to work independently and manage a diverse workload
• Excellent communication and interpersonal skills
• Experience working with external partners such as police, social services, and healthcare professionals

If you’re interested please apply

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