Hybrid Housing & Tenancy Support Officer

Job Title: Neighbourhood Housing Officer

Location: Hybrid – office and on-site visits

Role Summary:The Neighbourhood Housing Officer manages council properties and supports residents to sustain their tenancies. They ensure estates are safe, well-maintained, and thriving communities while addressing tenancy issues, anti-social behaviour, and lease management.

Key Responsibilities:

• Carry out estate inspections and monitor repairs, cleaning, and maintenance.
• Support tenants to sustain tenancies and prevent homelessness.
• Advise residents on rent, benefits, and housing services.
• Address breaches of tenancy, anti-social behaviour, and subletting issues.
• Work with residents and community groups to improve local neighbourhoods.
• Maintain records, prepare reports, and liaise with colleagues, councillors, and partner agencies.

Requirements:

• Experience in social housing, tenancy, or leasehold management.
• Strong communication, negotiation, and problem-solving skills.
• Ability to work independently in the community and office.
• Knowledge of housing law and local housing policies.

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