Business Analyst Insurance

Role Overview

We are seeking an experienced Business Analyst with strong Insurance domain expertise, specifically with subject matter expertise in 2 of the 6 areas:

• Policy lifecycle
  • Quote → Bind →Issue → Renew → Cancel)
• Claims management
• Pricing & Underwriting workflows
• Billing & Premium Accounting
• Risk assessment & compliance
• Regulatory frameworks (FCA, PRA, Lloyd’s, etc)

Key Responsibilities

Business Analysis & Requirements Gathering

• Elicit, analyze, and document business and technical requirements; author clear user stories with acceptance criteria; define functional and non-functional requirements.
• Maintain traceability from requirements to test cases and releases; support prioritization and backlog refinement in Agile settings (Scrum/Kanban).
• Plan and support release activities including stakeholder communication, readiness, feedback capture, and post-release follow-up.

2. Process Mapping & Optimisation

• Map current-state and future-state processes using BPMN/Visio; identify bottlenecks, control gaps, and improvement opportunities.
• Partner with operations and technology to drive simplification, automation, and regulatory adherence across the value chain.

3. Data & Insights

• Analyse performance metrics, Work with data teams to ensure accurate metadata, reporting, and analytics across systems.
• Support decision-making with clear dashboards, business cases, and insights.

4. Technology & Systems Support

• Act as bridge between business SMEs and engineering/product teams across policy/claims platforms, underwriting workbench, billing, and CRM/finance systems.
• Conduct system evaluations, impact assessment, UAT, regression testing, and release validation; document outcomes and sign-offs.
• Awareness of DevOps toolchains and CI/CD workflows (e.g., Jira, Confluence; GitHub; Jenkins/Ansible; artifact and monitoring tools) to collaborate effectively with delivery teams.
  • Jira
  • Confluence
  • GitHub
  • Nexus/Sonatype
  • Build and deployment tooling (CI/CD / Jenkins / Ansible)
  • Monitoring & logging tools

5. Stakeholder Engagement

• Facilitate workshops and interviews; translate business objectives into actionable requirements and product increments.
• Provide regular updates to senior stakeholders; manage expectations and risks; elevate impediments promptly.

Required Skills & Experience

Essential

• 6–8 years of Business Analysis experience, predominantly within Insurance.
• Strong domain knowledge in at least two: Policy Lifecycle, Claims, Pricing & Underwriting, Billing & Premium Accounting, Risk/Compliance, UK Regulatory frameworks.
• Excellent communication, stakeholder management, and problem-solving skills.
• Competence defining objectives and guardrails for AI-enabled workflows and enabling access to structured/unstructured data (documents, emails, forms, images, policy data).

Preferred

• Experience in process and digital transformation, workflow automation, and operating in global/matrixed organizations.
• Exposure to Agile delivery (Scrum/Kanban) and London Market practices (Lloyd’s).

Education

• Bachelor’s degree in business, Finance, Economics, Information Systems, or MIS.
• Professional certifications preferred (e.g., Agile BA, Lean Six Sigma).
• Insurance credentials a plus: CII (Cert CII / Dip CII / ACII) and LMA courses for London Market roles.

What We Offer

• Opportunity to contribute to transformative initiatives in a global environment.
• Collaboration with cross-functional teams driving innovation across the insurance value chain.
• Career growth within a dynamic, outcome-focused delivery model.

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