Role Overview
We are seeking an experienced Business Analyst with strong Insurance domain expertise, specifically with subject matter expertise in 2 of the 6 areas:
- Policy lifecycle
- Quote – Bind – Issue – Renew – Cancel
- Claims management
- Pricing & Underwriting workflows
- Billing & Premium Accounting
- Risk assessment & compliance
- Regulatory frameworks (FCA, PRA, Lloyd’s, etc)
Key Responsibilities
- Business Analysis & Requirements Gathering
- Elicit, analyze, and document business and technical requirements; author clear user stories with acceptance criteria; define functional and non-functional requirements.
- Maintain traceability from requirements to test cases and releases; support prioritization and backlog refinement in Agile settings (Scrum/Kanban).
- Plan and support release activities including stakeholder communication, readiness, feedback capture, and post-release follow-up.
- 2. Process Mapping & Optimisation
- Map current-state and future-state processes using BPMN/Visio; identify bottlenecks, control gaps, and improvement opportunities.
- Partner with operations and technology to drive simplification, automation, and regulatory adherence across the value chain.
- 3. Data & Insights
- Analyse performance metrics, work with data teams to ensure accurate metadata, reporting, and analytics across systems.
- Support decision-making with clear dashboards, business cases, and insights.
- 4. Technology & Systems Support
- Act as bridge between business SMEs and engineering/product teams across policy/claims platforms, underwriting workbench, billing, and CRM/finance systems.
- Conduct system evaluations, impact assessment, UAT, regression testing, and release validation; document outcomes and sign-offs.
- Awareness of DevOps toolchains and CI/CD workflows (e.g., Jira, Confluence; GitHub; Jenkins/Ansible; artifact and monitoring tools) to collaborate effectively with delivery teams.
- Jira
- Confluence
- GitHub
- Nexus/Sonatype
- Build and deployment tooling (CI/CD / Jenkins / Ansible)
- Monitoring & logging tools
- 5. Stakeholder Engagement
- Facilitate workshops and interviews; translate business objectives into actionable requirements and product increments.
- Provide regular updates to senior stakeholders; manage expectations and risks; escalate impediments promptly.
Required Skills & Experience
Essential
- 6-8 years of Business Analysis experience, predominantly within Insurance.
- Strong domain knowledge in at least two: Policy Lifecycle, Claims, Pricing & Underwriting, Billing & Premium Accounting, Risk/Compliance, UK Regulatory frameworks.
- Excellent communication, stakeholder management, and problem-solving skills.
- Competence defining objectives and guardrails for AI-enabled workflows and enabling access to structured/unstructured data (documents, emails, forms, images, policy data).
Preferred
- Experience in process and digital transformation, workflow automation, and operating in global/matrixed organizations.
- Exposure to Agile delivery (Scrum/Kanban) and London Market practices (Lloyd’s).
Education
- Bachelor’s degree in business, Finance, Economics, Information Systems, or MIS.
- Professional certifications preferred (e.g., Agile BA, Lean Six Sigma).
- Insurance credentials a plus: CII (Cert CII / Dip CII / ACII) and LMA courses for London Market roles.
What We Offer
- Opportunity to contribute to transformative initiatives in a global environment.
- Collaboration with cross-functional teams driving innovation across the insurance value chain.
- Career growth within a dynamic, outcome-focused delivery model.
The Cognizant community:We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
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