Supported Housing Officer

As a Supported Housing Officer, you’ll be the main housing contact for residents living in supported housing, delivering a person‑centred service that reflects a wide range of needs and vulnerabilities. Working closely with residents, partners, and colleagues, you’ll provide specialist housing management that helps people feel safe, supported, and able to sustain their tenancies.

Responsibilities

• Support residents to understand and meet their tenancy responsibilities, offering guidance tailored to individual needs.
• Carry out regular welfare checks, risk assessments, and wellbeing plans to ensure residents are safe and supported.
• Identify unmet needs and advocate for residents through referrals to appropriate services and partners.
• Manage complaints and antisocial behaviour in line with policy and work with partner agencies where required.
• Report and manage repairs in communal areas and residents’ homes, liaising with contractors and monitoring quality.
• Oversee health and safety compliance at scheme level, including fire risk assessment actions and gas safety access.
• Lead resident engagement through meetings, consultations, and involvement in service planning and improvement.
• Manage income collection activities, support benefit claims, and promote sustainable rent payment.
• Support voids and lettings, ensuring homes are prepared and let in line with policy and audit requirements.

Qualifications

Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.

Essential

• Numeracy and literacy skills equivalent to NVQ Level 2.
• A willingness to travel between 3 of our supported housing services in Chelmsford, including holding a full UK driving licence and access to a car.
• Experience delivering a customer‑focused service to people with support needs in a social housing or social care setting.
• Experience in managing a small team.

Desirable

• A social care or similar qualification.

Benefits

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply).
• Generous pension scheme.
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply).
• Employee assistance – free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan.
• Staff discounts – we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest‑free loans – season ticket loan, tenancy deposit loan, and training loan.
• Cycle to work scheme.
• Life Assurance ×4 annual salary.

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