We don’t just sell products. We inspire reading, learning, creativity and play.
40 hour contract
Why The Works?
The Works. It literally means everything. And whatever your story or background, we’re all about unlocking imagination and making creativity accessible to everyone. Whether you’re engaging with customers on the frontline or supporting our colleagues behind the scenes, your impact can be profound and far-reaching. This is more than toys and books and art supplies. This is about inspiring people to read, learn, create and play. With the right passion, it all starts with you.
Become a Retail Store Manager
As a Store Manager, you are responsible for leading your store to success. You’ll inspire and develop your team, drive commercial performance, and ensure every customer enjoys a welcoming, well‑run, and engaging shopping experience. You’ll take ownership of all aspects of store operations, from people and performance to standards and service.
- Lead, coach, and develop your team to deliver excellent customer service and achieve store targets.
- Lead by example as a brand ambassador representing The Works to inspire your team to follow.
- Take full ownership of store performance, using data and insights to drive results.
- Ensure high standards of visual merchandising, stock availability, and store presentation.
- Recruit, onboard, and train new team members, building a high performing, engaged team.
- Manage rotas, payroll, and operational tasks to ensure efficient day‑to‑day running.
- Maintain compliance with health & safety, cash handling, and loss prevention policies.
- Foster a positive, inclusive, and supportive team culture where people feel developed, and genuinely cared for.
- Collaborate with your Area Manager, stores in your area and central teams to implement business initiatives and share feedback from the shop floor.
Skills / Behaviours That Will Set You Apart
- Proven experience in a retail management role.
- Strong leadership and people development skills.
- Commercially focused with a track record of delivering results.
- Excellent communication, planning, and organisational abilities.
- Confident using data to inform decisions and improve performance.
- Flexible, resilient, and able to adapt to changing priorities.
- Experience in a high‑volume or value retail environment.
- Familiarity with retail systems and reporting tools.
- Experience managing recruitment, training, and performance processes.
- Tech savvy with using back‑office systems, EPoS Tills, emails and video calls.
Being a Great Leader
- Inspire and motivate your team in line with our employer brand, values, behaviours, and purpose.
- Lead your team to reach their potential and steer your store to break records and get in the spotlight.
- Work collaboratively with support departments and peers.
- If something’s not quite right, speak up so we can work together to get it right or make it better! Nobody is too proud for constructive feedback so we all win together!
- But let’s not forget about the most important part… your team’s well‑being and aspirations. You’ll be their biggest supporter, cheering them on. You’ll have amazing everyday conversations with your team, discussing everything from performance to career aspirations and helping them get there.
Our PERKS really are ‘The Works’
- 25% Colleague Discount! – Plus, exclusive Double Discount days!
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