Born on South Molton Street, London in 1971, Molton Brown is an icon of uniquely British style. Today, Molton Brown is one of the leading global brands in Kao’s global cosmetics portfolio. Growing from small‑scale artisans into the international fragrance brand, it is now pioneering presence is felt in our stores and websites, travel retail, luxury department stores and the most esteemed hotels around the world.
Expertly blended in London, Molton Brown’s signature fragrances, bath and shower gels, home and hand care luxuries have claimed iconic status. Kao and Molton Brown share a passion for integrity, craftsmanship, artistry and for giving our consumers the ultimate, quality experience.
Purpose of the Position
- Develop and execute strategic plans to drive sales growth with existing hospitality customers across EMEA.
- Set and oversee sales targets, ensuring both customer retention and new business acquisition goals are met.
- Build and maintain strong relationships with key decision‑makers to enhance customer satisfaction and loyalty.
- Act as a brand ambassador for Molton Brown, representing the company at senior levels and driving brand visibility in the hospitality sector.
- Lead a team of 4.
Professional Experience
- Over 5 years experience in new business development and working in Sales Hospitality.
- Experience with a luxury brand selling B2B business.
- Knowledge of the EMEA luxury hotel and hospitality market.
- Manager of teams and strong interpersonal skills.
Key Responsibilities
- Manage the EMEA sales team to drive sales and profit in line with the global hotel strategy; work with the Hotel Director to define the strategy for EMEA; deliver sales and profit vs. budget monthly and towards the annual target.
- For own accounts: drive and achieve area sales, margin and overall business profitability, ensuring sustainable growth; develop and execute strategic sales initiatives to maximise revenue across all accounts; monitor and analyse customer performance, identifying shortfalls and implementing corrective actions to improve results.
- Lead annual budgeting processes, ensuring financial targets align with company objectives for both top and bottom lines and roll up across the EMEA hotel team.
- Prepare, present and analyse sales and profit reporting. Ensure the EMEA sales team maintains the Account Management System by updating all customer data, new account information, leads and enquiries on Salesforce; lead the team through strong leadership, organisation and motivation for the team and stakeholders.
- Become an expert in the industry regarding the assigned territory, and effectively build Molton Brown’s presence and brand awareness with key decision‑makers; establish networks with local hospitality organisations within EMEA.
- Actively seek and build new business at both individual hotel and group levels.
- Project‑manage key business initiatives such as strategic development of the EMEA market, marketing initiatives, Salesforce compliance and reporting; negotiate with larger third‑party groups and impact EMEA group deals.
Functional Competencies
- Ability to build and maintain cross‑functional relationships internally and externally.
- Ability to manage a team.
- Flexibility and adaptability – adjusts to work processes or procedures, adapts to others, and works effectively and positively when under pressure.
- Strong communication skills, both verbal and written; conveys information clearly and concisely both in person, via correspondence and over the phone.
- Organising – manages time, handles multiple activities, establishes priorities, meets deadlines, deals with disruptions and interruptions, and works efficiently and effectively.
- Experience in new business development in a luxury brand, preferably selling B2B within the luxury hotel and spa market; successful track record of achieving sales goals and budgets.
- Precision – ability to pay close attention to detail and write clearly and legibly.
What We Offer
A friendly and flexible work environment with competitive salaries, benefits package, ongoing development and the opportunity to enhance your skills and deliver tangible results. At Kao your voice will be heard. Your opinion really counts. We believe that change comes from taking opportunities into your own hands, so we value and reward entrepreneurial thinking and innovation.
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