Purpose of the position
Develop and execute strategic plans to drive sales growth with existing hospitality customers across EMEA. Set and oversee sales targets, ensuring both customer retention and new business acquisition goals are met. Build and maintain strong relationships with key decision-makers to enhance customer satisfaction and loyalty. Act as a brand ambassador for Molton Brown, representing the company at senior levels and driving brand visibility in the hospitality sector. Lead team of 4.
Professional Experience
Over 5 years experience in new business development and working in Sales Hospitality. Experience with a luxury brand selling business to business. Knowledge of the EMEA luxury hotel and hospitality market. Manager of teams and great working with people.
Key Responsibilities
- Manage EMEA sales team to drive sales and profit in line with global hotel strategy. Working with Hotel Director to define what the global strategy means for EMEA. Deliver Sales and Profit vs. budget on a monthly basis and roll up to the annual target.
- For own accounts. Drive and achieve area sales, margin, and overall business profitability, ensuring sustainable growth. Develop and execute strategic sales initiatives to maximize revenue across all accounts. Monitor and analyse customer performance, identifying shortfalls and implementing corrective actions to improve results.
- Lead annual budgeting processes, ensuring financial targets align with company objectives for both top lines and bottom line and roll up across EMEA hotel team.
- Prepare, present and analyse sales and profit reporting. Ensure EMEA sales team maintain Account Management System by ensuring that all customers data, all new account information, leads and enquires are updated on Salesforce. Lead team through strong leadership, organisation and motivate the team and other stakeholders.
- Become an expert in the industry with regards to assigned territory, and effectively build Molton Brown’s presence and brand awareness with key decision makers; Establish networks with local hospitality organisations with EMEA.
- Actively seek and build new business and individual hotel level as well as group level.
- Project Management of key business initiatives such as strategic development of the EMEA market, marketing initiatives, Salesforce compliance including reporting. Negotiation with larger 3rd party groups and impact in EMEA for group deals.
Functional Competencies
- Ability to Build and Maintain Cross-functional relationships internally and externally
- Ability to manage a team
- Flexibility and Adaptability – Adjusts to work processes or procedures, adapts to others, and works effectively and in a positive manner when under pressure.
- Strong Communication skills both verbal and written/Conveys information clearly and concisely both in person, via correspondence and over the phone. Expresses oneself well and professionally and listen to others and ensure understanding of info
- Organising – Manages their time, Handles multiple activities, Establishes priorities, Meets deadlines, Deal with disruptions and interruptions, and overall works efficiently and effectively.
- Experience in new business development luxury brand preferably selling business to business within the luxury hotel and spa market. Successful track record of achieving sales goals and budgets
- Precision – Ability to pay close attention to detail, write clearly and legibly.
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