Customer Service Engineer

We are looking for a Customer Service Engineer to work at our busy facility in Marple

At Oerlikon Neomet, we mainly supply to the Aerospace and Energy Markets. As a Customer Service Engineer, you will To operate at the front end of our company in order to act as the link between Oerlikon and its customer base with technical & commercial expertise.

We offer

• Competitive salaries
• Enhanced Pension contributions
• Generous annual leave entitlement
• Life assurance
• Employee Assistance Programme
• Online GP
• Private Healthcare and Cash plan
• Training and Development opportunities

Your Responsibilities

• To provide a ‘best in class’, efficient & responsive service to our global customer base.
• Provide support to our internal teams in the generation of quotations in line with market conditions, customer and business requirements.
• To support in the development of orders and assist with prioritisation of these for the internal business.
• Interpretation of customer / technical requirements and documentation and perform contract reviews.
• Utilisation of ERP/MRP systems (Eg. Syspro) to ensure all customer requests are managed and processed effectively.
• Inter-departmental communication & support.
• Ensure compliance with all relevant internal and external regulations, directives and legislation.
• Extract data from technical drawings to support the development and develop requests for production, production routing and workshop equipment.
• Demand analysis to improve Sales & Operations Planning process.

Your Profile

Essential skills

• You will have worked in a technical environment from a highly regulated industry: Aerospace (preferable), Automotive, Marine, Defense.
• You should be able to understand engineering and production terminology.
• You will have had exposure to roles in Customer Service, where support and interaction was provided to customers to deliver products and services.
• Strong IT skills– ERP systems and Microsoft and be able to deliver regular reports.

Desirable skills

• It would be beneficial if you have commercial experience with the ability to understand and work to contract requirements.
• Ideally, you will have Export Trade Control experience.
• Niche/bespoke mechanical engineering and manufacturing/business experience.
• Engineering qualification to HNC level

Can you identify with this position and are you looking for a new challenge? Then we are eager to meet you! Please apply online.

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