We are looking for an experienced and motivated Lead Dispenser to join our team at Ashcroft Surgery.
This is a key role within the practice, responsible for supporting the smooth and safe day-to-day running of the dispensary. You will work closely with the Practice Manager, GPs and the wider team to ensure an efficient, well-organised and high-quality dispensing service for our patients.
As Lead Dispenser, you will provide support and guidance to the dispensary team, help manage workload and processes, and act as a point of contact for queries and problem-solving within the dispensary. You will play an important role in maintaining high standards, improving systems, and ensuring the dispensary runs effectively.
We are looking for someone who is experienced, organised and confident in their role, with a proactive and supportive approach to teamwork. This is an opportunity to take on additional responsibility within a well-established practice that values a positive working environment and continuous improvement.
Main duties of the job
You will oversee the day-to-day operation of the dispensary, ensuring prescriptions are processed safely, efficiently and in line with practice procedures. The role includes supporting and guiding team members, managing workload, resolving queries, and working closely with clinicians and the wider practice team.
You will also take responsibility for maintaining stock control, supporting safe dispensing processes, and contributing to the ongoing organisation and improvement of the dispensary. This is a varied role requiring strong attention to detail, leadership skills, and the ability to work both independently and collaboratively.
About us
Ashcroft Surgery is a well-established GP practice providing high-quality, patient-centred care to our local community. We are proud of our approachable and supportive team culture, where staff work collaboratively and are encouraged to share ideas and contribute to improving how we deliver services.
We place strong emphasis on creating a positive and well-organised working environment, where people feel valued, respected and supported in their roles. Our team works closely across clinical and non-clinical areas, with a focus on communication, consistency and mutual support to ensure the practice runs effectively day-to-day.
We are continually reviewing and improving how we work, with a focus on developing efficient systems and creating a manageable and well-run service for both patients and staff. This includes supporting staff to take on additional responsibility and play an active role in shaping how services are delivered.
We offer a friendly and stable workplace, opportunities for development, and the chance to be part of a team where your contribution is recognised and you can grow within your role.
Job responsibilities
Main Duties and Responsibilities:
Support the day-to-day running of the dispensary
Ensure prescriptions are processed and dispensed accurately and efficiently
Provide guidance and support to dispensary staff on a daily basis
Act as a point of escalation for dispensing queries and issues
Liaise with GPs and clinicians regarding prescription queries
Monitor workload and support effective prioritisation within the team
Maintain effective stock control, including ordering, storage and rotation
Support implementation and adherence to dispensary SOPs and policies
Assist with training and onboarding of new staff
Identify areas for improvement and support changes to processes
Ensure a clean, safe and organised dispensary environment
Support audits and quality improvement activity
Ensure safe handling of medications, including controlled drugs and cold chain
Support the Practice Manager with oversight of Dispensary performance
Contribute to reviewing systems to improve efficiency and reduce workload
Assist with investigating incidents and implementing learning
Person Specification
Qualifications
- Experience working in a GP dispensary (strongly preferred)
- Strong attention to detail and organisation
- Ability to prioritise workload and support others
- Confident communicator and team player
- Experience supporting or supervising staff
- Knowledge of EMIS
- Understanding of dispensary SOPs and audits
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Part-time,Flexible working,Compressed hours
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