Customer Success Engineer, Spanish Speaking
London, UK
About the Role
We’re building out the Customer Success Engineering team at Postman, and we need business‑minded engineers who can solve real problems at scale. You will partner closely with Customer Success Managers and own the technical solutioning that turns complex and nuanced challenges into repeatable solutions that benefit our enterprise customers.
What You’ll Do
- Value Acceleration at Scale: You’ll unblock customers facing everything from basic setup issues to complex architectural challenges. Your goal is to identify patterns and build solutions that prevent those problems from happening again. When you solve for one customer, you’re solving for hundreds.
- Technical Discovery and Solutioning: Partner with CSMs to understand the business objectives, then translate those into technical reality. This means deep technical discovery, understanding the customer’s entire stack, and designing implementation paths that actually work in production. No theoretical solutions – everything needs to be battle‑tested and deployable.
- Collateral and Enablement: Build reusable assets such as technical guides, templates, scripts, or reference implementations that scale best practices across customers.
- Product Feedback Loop: Capture customer challenges, propose interim solutions, and document gaps to inform product roadmap discussions.
- Adaptive Problem Solving: When out‑of‑the‑box functionality is insufficient, design pragmatic solutions (workarounds, custom scripts, integrations, etc.) to help unblock and activate customers.
About You
You need 6-8+ years in a technical customer‑facing role and a portfolio of “built things”.
- Strong foundation in Computer Science or Engineering (degree or equivalent real‑world experience)
- Deep understanding of APIs, developer workflows, and modern DevOps practices
- Proven ability to scope ambiguous problems and deliver working solutions quickly
- Experience building technical collateral that scales – scripts, templates, automation tools
- Comfort engaging both individual developers and enterprise architects
- Fluent in Spanish
You should be comfortable in Postman and familiar with the broader developer toolchain – GitHub, AWS, Azure, and other pipelines. Most importantly, you need to understand how enterprises actually build and ship software, not just how they say they do in planning meetings.
Benefits
- Full medical coverage
- Flexible PTO
- Wellness reimbursement
- Monthly lunch stipend
- Wellness programs and donation‑matching program
- Frequent team‑building events and inclusive culture
Equal Opportunity
Postman is an Equal Employment Opportunity and Assertive Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third‑party agency or company that does not have a signed agreement with Postman.
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