Job Overview
An exciting opportunity has arisen for substantive recruitment to the post of General Service Manager within the Division of Medicine, based at Aintree University Hospital. One full‑time (1.0 WTE) post available in Acute & Emergency Medicine. The post holder will be an integral member of the Care Group Management Team, working closely with clinical and operational leaders to support the delivery of speciality‑specific operational and strategic objectives.
Main duties of the job
- Supporting the delivery of service strategies, taking operational responsibility for delegated programmes of work.
- Providing operational leadership for the delivery of services, ensuring systems and processes are in place to support safe and efficient patient care.
- Leading and line‑managing administrative teams as appropriate, promoting high performance, staff engagement and development.
- Overseeing delegated budgets, ensuring effective financial control and compliance with governance arrangements.
- Supporting operational performance improvement, including delivery of key performance indicators.
- Contributing to the development, review and implementation of local policies, procedures and operational frameworks.
- Working closely with the Head of Operations, Clinical Director(s), Nursing/AHP leadership and wider Care Group colleagues to support service planning, transformation and delivery.
- Supporting business planning, service improvement and change programmes, ensuring plans are underpinned by robust data, quality considerations and affordability.
- Deputising for the Head of Operations as required.
Operational Leadership and Service Delivery
- Take operational responsibility for delegated programmes of work, ensuring services are delivered safely, effectively and in line with agreed objectives.
- Lead the operational delivery of clinical and administrative services, ensuring systems and processes support patient flow, access standards and high‑quality care.
- Drive continuous improvement in operational performance, planning and implementing service changes that enhance patient outcomes and service efficiency.
- Act as a visible and accessible leader within the service, providing day‑to‑day operational oversight and assurance.
Performance Management and Planning
- Monitor and manage service performance against local and national targets.
- Analyse complex operational and performance data to identify risks, pressures and opportunities, proposing and implementing solutions.
- Support the development and delivery of business and workforce plans, ensuring alignment with Care Group priorities and financial controls.
Financial Management
- Oversee delegated revenue budgets within the service, ensuring effective financial management, cost control and value for money.
- Monitor expenditure against budget and take corrective action where variances arise.
- Contribute to the development and delivery of business cases and service improvement plans.
Leadership and People Management
- Provide line management to Band 7 and below staff within the service.
- Promote a values‑led, inclusive and supportive culture, ensuring staff are engaged, developed and managed in line with Trust policies.
- Ensure compliance with appraisal, mandatory training, workforce governance and people management requirements.
- Support the development of operational managers and team leaders.
Governance, Quality and Risk
- Contribute to the development, review and implementation of local policies, procedures and governance frameworks.
- Support effective risk management, incident review and complaint handling.
- Provide assurance to the Care Group leadership team through reports, briefings and presentations.
Partnership Working and Deputising
- Work collaboratively with clinical leaders, nursing/AHP leadership, corporate teams and external partners to deliver service objectives.
- Maintain effective communication links between specialties and Care Group leadership.
- Deputise for the Head of Operations as required.
Person Specification
Qualifications
- Essential: Degree level or equivalent.
- Desirable: Management qualification or equivalent.
Experience
- Essential: Recent demonstrable experience of operational management, including clinical quality, people management, budget understanding and delivery of performance targets.
- Essential: Experience of being accountable for a clinical service.
Knowledge
- Essential: Understanding and appreciation of diversity; knowledge of key issues and pace of change facing the NHS nationally and locally.
- Desirable: Principles and impact of the NHS Constitution.
- Desirable: Knowledge of computerised financial and workforce information systems.
- Desirable: Knowledge of governance arrangements and standards in the NHS and the wider health and social care economy.
Skills
- Essential: Coaching and values‑led leadership style, encouraging engagement and empowerment.
- Essential: Excellent communication, mediation, negotiation, facilitation, presentation, training and coaching skills.
- Essential: Problem‑solving and persuasive influencing skills.
- Essential: Analyse data and information and prepare responses to issues within tight timescales.
- Essential: Support business planning processes.
- Essential: Coordinate speciality activity plans to meet performance targets within tight financial controls.
- Essential: Implement agreed policy within the speciality.
- Essential: IT literate and able to use standard office software and bespoke systems.
- Essential: Manage competing priorities and a demanding workload.
- Essential: Work in an environment with frequent interruptions and stressful situations.
- Desirable: Demonstrate competent project management skills.
- Desirable: Deal with uncertainty and complexity in a political environment.
Additional Information
Applicants should check email account, including junk/spam boxes, as the Trust will use it to contact you regarding your application. Posts advertised to internal staff are open to employees of hospitals within the University Hospitals of Liverpool Group and applicants should confirm their employment status. Right to work visa sponsorship is not available for roles with a salary below £25,000 pa.
The Trust is committed to promoting a healthy work‑life balance and fair, equitable and consistent practice. Flexible working arrangements are considered from day one. The Trust values equality and diversity and encourages applications from under‑represented groups.
All applicants may be required to provide criminal record checks in accordance with the Rehabilitation of Offenders Act and related legislation.
For any personal requirements that will enable participation in the recruitment process, contact Recruitment Services by phone at 0151 706 4666.
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