Help Desk Administrator

• Respond to customer calls in a polite, professional & timely manner
• Raise job on helpdesk system(s) at the time of the call, contact the appropriate service provider/contractor and provide relevant information in line with client service specification
• Use radio technology as & when required as a method to liaise with service providers for specific contracts
• Respond to emails in a timely manner
• Follow up of open jobs to completion
• Identify appropriate engineer / sub-contractor to attend job in a timely manner in line with KPI’s
• Gain necessary approval/authorisation when spend limits are reached
• Raising purchase orders for suppliers & sub-contractors
• Provide clients with status updates as necessary for the jobs reported
• Provide ad hoc reports as requested
• To be the responsible person for specific contracts & assist with training within the team
• To maintain data within the helpdesk system
• Manage bookings for all meetings and conference rooms, ensuring that any requests for special arrangements are recorded and actioned
• Record complaints and immediately bring to the attention of the relevant Manager with action taken
• To ensure user guides are kept up to date for contract responsible for and ensure the team is aware of current & new processes
• Perform any other reasonable duties when requested
• To be the first line of contact to resolve client issues and events
• Follow the Disaster Recovery step by step procedure & take necessary action as stated within this DRP document
• Provide support to team members to ensure emails & telephone calls are actioned in a timely manner
• Perform any other reasonable duties when requested

#J-18808-Ljbffr…