Optical Call Centre Assistant

As an Optical Call Centre Assistant at Specsavers, you’ll be organised and equipped to tackle a variety of tasks, including all aspects of optical administration such as NHS forms, triaging, answering calls and general queries, updating and filing records, and managing appointments. The store is looking for someone with previous optical experience, as optical knowledge will be essential in the role. The aim is to provide a top‑note administrative service that will support the store’s success.

Benefits

• Full‑time – 40 hours, including weekend working
• Auto‑enrolment in the pension scheme with employer contribution when you contribute
• Specsavers Perks – access to discounts and savings via a portal
• WeCare – employee support service for you and your immediate family
• Complimentary subscription to the Headspace app
• Optical and hearing care discounts for you and your family
• Additional paid day off on your birthday
• Enhanced family leave and company sick pay

Qualifications

• Previous experience in a fast‑paced customer service environment
• Experience in the optics business
• Basic knowledge or experience of optical terminology

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