Medical Receptionist/Administrator

The Receptionist/Administrator is responsible for providing a high-quality, patient-focused reception and administrative service within the practice.

As the first point of contact, the post holder will ensure all patients and visitors receive a courteous, efficient, and professional service.

Key Responsibilities

• Greet patients and visitors in a friendly and professional manner
• Answer incoming telephone calls, dealing with enquiries efficiently and appropriately
• Book, amend, and cancel patient appointments using the clinical system
• Register new patients and maintain accurate patient records
• Process prescriptions in line with practice procedures
• Handle incoming and outgoing correspondence, including emails and letters
• Support clinicians and the wider practice team with administrative tasks
• Maintain confidentiality of patient information at all times in line with GDPR and practice policies
• Manage patient queries and direct them to the appropriate service or clinician
• Ensure the reception area is kept tidy and presentable

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